Terms of Service

Effective date: 25 September 2026

These Terms of Service (“Terms”) govern your use of useloudr.com and any music-promotion campaign supplied by Loudr (“Loudr,” “we,” “us,” or “our”). By using the site or purchasing a campaign, you agree to these Terms. If you purchase for an artist, label, company, or other person, you confirm that you have authority to bind them.

1. Eligibility

You must be at least 18 years old and legally able to enter a contract. You must provide accurate, current information and promptly correct any material error. A campaign request is an enquiry and does not itself create an order or require Loudr to accept the work.

2. Campaign orders

A campaign becomes binding only when Loudr issues a written campaign confirmation and receives any payment stated as due before work starts. The confirmation will identify the TikTok sound, number of posts, price, and any agreed timing or special instructions. These Terms and that confirmation form the entire campaign agreement. The confirmation controls if it expressly conflicts with these Terms on campaign-specific details.

Requested dates are estimates unless Loudr expressly confirms a fixed deadline in writing. You must provide complete instructions and usable materials on time. A delay or change caused by missing, inaccurate, or late information may move the delivery date and may require a revised price agreed before the additional work begins.

3. What Loudr delivers

Loudr creates or selects campaign content and publishes the agreed number of posts using the confirmed sound through real TikTok accounts. Unless the campaign confirmation says otherwise, a post counts as delivered when it is published and uses the correct sound. Loudr will provide reasonable evidence of delivery on request.

TikTok controls distribution, moderation, availability, and user engagement. Loudr does not guarantee views, likes, comments, followers, streams, sales, chart placement, virality, or continued availability of a post or account after proper publication. Loudr does guarantee only the services expressly stated in the campaign confirmation, subject to these Terms and applicable law.

4. Your music, materials, and permissions

You keep ownership of the music, artwork, names, logos, and other materials you provide. You grant Loudr and the campaign accounts a non-exclusive, worldwide, royalty-free licence during the campaign and for a reasonable wind-down period to use, reproduce, edit, synchronise, display, and publish those materials only to prepare, deliver, document, and promote the agreed campaign.

You confirm that:

• you own or control all rights needed for Loudr to use the sound and materials as agreed;
• the campaign will not infringe copyright, trade mark, privacy, publicity, contractual, or other rights;
• the sound and materials are lawful and do not contain malware, deceptive claims, hate, harassment, sexual exploitation, or other prohibited content; and
• your instructions and campaign comply with applicable law and TikTok’s applicable terms and policies.

Loudr may reject, pause, or remove work that reasonably appears unlawful, infringing, unsafe, deceptive, or contrary to platform rules. We will explain the reason where legally and practically permitted.

5. Creative decisions and revisions

Unless the campaign confirmation provides an approval process, Loudr controls ordinary creative and publishing decisions while following the agreed brief. Tell us about mandatory restrictions before the campaign is confirmed. Changes requested after work begins are subject to feasibility, may affect timing, and may carry an additional charge disclosed for your approval before the extra work is performed.

6. Prices and payment

The campaign confirmation states the total price, currency, taxes if applicable, payment schedule, and accepted payment method. You authorise the applicable payment provider to process agreed charges. You are responsible for bank, conversion, or payment-provider fees charged to you. Loudr may pause work on an overdue account after giving reasonable notice.

7. Cancellation, refunds, and failed delivery

You may cancel before delivery is complete by contacting us. Loudr will refund the amount paid for work not yet performed, less reasonable, documented costs already incurred and the value of work already completed. If no work has started and Loudr has incurred no campaign-specific cost, Loudr will issue a full refund.

If Loudr cancels a campaign for reasons not caused by your breach, we will refund the portion paid for posts or other agreed work not delivered. If our service materially fails to match the campaign confirmation, notify us promptly with enough detail to investigate. Where reasonably possible, we will first correct or reperform the affected work; if that is not possible within a reasonable time, we will provide an appropriate refund for the affected portion.

A post removed or restricted solely by TikTok after proper publication does not automatically make it undelivered. We will review the circumstances fairly, including how soon the removal occurred and whether the content complied with the agreed brief and platform rules. Nothing in this section limits a refund or cancellation right that applicable law does not allow you to waive.

8. Acceptable website use

You may not interfere with the site, bypass security, introduce malicious code, scrape or overload the service, impersonate another person, submit false information, or use the site to violate law or another person’s rights. We may restrict access reasonably necessary to protect Loudr, users, providers, or the public.

9. Intellectual property

Loudr owns the site, brand, software, layouts, campaign methods, and original materials it creates, excluding your music and materials. Except for the limited right to use the site and receive the purchased service, no right is transferred to you. Your permitted use of completed campaign content, if any, will be stated in the campaign confirmation.

10. Third-party services

TikTok, payment providers, and linked websites are independent services. Their terms and technical decisions apply separately. Loudr is not responsible for their systems, policies, outages, account actions, or changes, but we remain responsible for performing our own obligations under the campaign agreement.

11. Disclaimers and liability

Loudr will provide the agreed service with reasonable care and skill. Except for express promises in these Terms or a campaign confirmation, the site is provided as available, and we do not promise uninterrupted or error-free access.

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the campaign was confirmed. Loudr’s aggregate liability arising from one campaign will not exceed the amount paid for that campaign.

These limits do not apply to fraud, wilful misconduct, gross negligence, infringement of the other party’s intellectual-property rights, breach of confidentiality, death or personal injury caused by negligence, payment obligations, or any liability or consumer remedy that cannot lawfully be excluded or limited.

12. Suspension and termination

Either party may terminate a campaign for a material breach that the other party does not correct within seven days after written notice, or immediately where the breach is unlawful, fraudulent, dangerous, or cannot be corrected. Termination does not affect rights and payment obligations already accrued. Sections intended by their nature to continue, including ownership, payment, liability, and disputes, survive.

13. Complaints and disputes

Contact us first with the campaign reference, relevant facts, and the remedy requested. Both parties will attempt in good faith to resolve the dispute within 30 days. This process does not prevent either party from seeking urgent court relief or using a regulator or consumer complaint process.

These Terms are governed by the laws of the Federal Republic of Nigeria. Subject to any mandatory consumer right to bring a claim elsewhere, the courts of competent jurisdiction in Nigeria have jurisdiction over disputes arising from these Terms.

14. General terms

If a provision is unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not transfer a campaign agreement without our written consent; Loudr may transfer it as part of a genuine reorganisation or sale of the business, provided that doing so does not reduce your mandatory rights.

We may update these Terms for future site use and future campaigns by posting a revised version and changing the effective date. Changes do not alter an already confirmed campaign unless both parties agree or the law requires the change.

15. Contact

Questions, cancellations, complaints, and legal notices may be submitted through the Loudr contact page. Clearly identify the campaign and the nature of your request.